336bd's Privacy Policy
Your personal information is the most valuable asset to us. Here we explain in detail how 336bd collects, stores, and keeps your data secure.
Introduction
336bd ("we", "our") operates a safe and reliable online betting and casino platform for players in Bangladesh. We believe that your privacy is a fundamental right. This Privacy Policy ("Policy") clearly informs you of what information we collect when you access or use the 336bd.bar website ("Site"), how that information is used, who it may be shared with, and what your rights are.
Our platform is secured with SSL encryption technology, ensuring that all your information is transmitted and stored with the highest level of security. Ensuring fair play is one of our primary responsibilities.
Information We Collect
We collect various types of information when you create an account and use services at 336bd. These are discussed in detail below.
1.1 Information You Provide Directly
When you voluntarily provide information on our platform, that information includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Copies of government-issued documents for identity verification (national ID card or passport)
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
1.2 Automatically Collected Information
Information collected automatically when you browse our site:
- IP address and device type
- Browser name and operating system
- Time spent on the site and list of pages visited
- Cookie and session data (see Section 7 for details)
- Source of visit (referral URL)
1.3 Transaction-Related Information
A record of every deposit, withdrawal, and betting activity you make is securely stored in our system. This includes deposit amounts, withdrawal times, payment methods used, and gaming history.
Purpose of Using Your Information
336bd uses your information only for specific and legitimate purposes. Those purposes are clearly set out below:
| Purpose | Description |
|---|---|
| Account Management | To create your account, keep it active, and ensure secure login. |
| Identity Verification (KYC) | To confirm that all users are 21 years of age or older and to prevent fraud. |
| Payment Processing | To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. |
| Customer Support | To resolve your questions and issues via 24/7 live chat and email. |
| Security and Fraud Prevention | To detect unusual activity and keep accounts secure. |
| Service Improvement | To analyse your experience and make the platform more useful. |
| Bonuses and Promotions | To ensure the correct bonuses and rewards are applied to your account. |
Sharing Your Information and Third Parties
336bd never sells your personal information to third parties or discloses it without authorisation. In the limited circumstances below, certain information may be shared with trusted partners:
3.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and associated banks (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) to complete deposits and withdrawals. These third parties operate under their own privacy policies.
3.2 Technology Service Providers
Gaming software providers, cybersecurity, and cloud infrastructure service providers may have access to limited technical information to operate our services. They are all bound by strict confidentiality agreements.
3.3 Legal Obligations
We may be required to disclose necessary information pursuant to a court order or a lawful request from a competent authority. In such cases, we will always endeavour to protect the interests of our users.
Data Retention Period
336bd retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. Specifically:
- Active accounts: All information is retained while the account remains active.
- Closed accounts: Certain records may be kept for a defined period after account closure due to legal and regulatory obligations.
- Transaction records: Transaction information may be retained for an extended period to meet financial audit requirements.
- Customer support records: The history of communications conducted with you is retained for the purpose of improving service quality.
Once the defined retention period has passed, data is securely deleted or anonymised.
Data Security Measures
SSL Encryption
All data transfers on our site are secured via SSL/TLS encryption protocols. This means no third party can read any information transmitted between your browser and our servers.
Encrypted Storage
Sensitive identity-related information is always stored in encrypted form on our servers. Passwords are never stored in plain text.
Access Controls
Only those among our staff who require it for their work can access specific data. All access is logged and regular audits are conducted.
Continuous Monitoring
Our systems are monitored around the clock for cyber attacks and unusual activity. Immediate action is taken if anything suspicious is detected.
Your Rights
As a user of 336bd, you have the following rights over your personal information. To exercise these rights, contact us at [email protected].
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Right of access:
You may request at any time to know what information we hold about you.
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Right to rectification:
If any of your information is incorrect or incomplete, you may request that it be corrected.
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Right to erasure:
In certain circumstances you may request that your personal information be deleted, however we may be required to retain some information due to legal obligations.
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Right to restriction of processing:
In certain specific cases you may request that the processing of your information be temporarily restricted.
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Right to object to processing:
You have the right to object to marketing communications or certain types of data processing.
Cookies and Tracking Technologies
336bd uses cookies — these are small text files stored on your device. Cookies help make our service more personalised and effective. We use the following types of cookies:
7.1 Essential Cookies
These are essential for the basic functioning of the site. They are used to maintain login status, manage security tokens, and handle sessions. Without them, normal site functionality may be disrupted.
7.2 Functional Cookies
Used to remember your preferences and settings, such as language selection or display preferences. These make your experience easier and more comfortable.
7.3 Analytics Cookies
These cookies are used to analyse patterns of site usage and improve our services. The information collected is aggregated and anonymous.
Protection of Minors
336bd strictly does not apply to anyone under the age of 21 ("for persons aged 21 and over only"). We do not knowingly collect or store personal information from any minor.
At the time of registration you must confirm your age and may be required to provide age-related documents during the identity verification process. If we suspect that a user is a minor, that account will be suspended immediately and any stored information will be deleted.
If a parent or legal guardian believes that their minor child has opened an account on our platform, please contact us immediately at [email protected].
International Transfer of Data
To operate our services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, it is ensured that:
- Applicable international standards for data transfer are followed.
- The receiving party maintains adequate security measures.
- The level of data protection does not fall below the standard described in this privacy policy.
336bd is always committed to ensuring the highest level of security for your data, wherever it is processed.
Policy Changes and Updates
336bd may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By displaying a prominent notice on our site.
- By sending a notification to your registered email address.
Continuing to use the site after a change is made will be considered acceptance of the new policy. If you do not agree to the revised policy, please contact our customer support team.
The date of the most recent update will always be shown at the top of this page.
Contact and Complaints
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact our privacy team directly:
We aim to respond to your request as quickly as possible. Your privacy is our highest priority.